Refund Policy

TRECAI offers paid subscription plans billed on a monthly or yearly basis through our payment provider. This Refund Policy applies to fees paid for TRECAI platform subscriptions and related seat charges, unless a separate written agreement states otherwise.

You may request a refund within 14 days of the applicable charge date (for example, your initial subscription payment or a renewal charge covered by this policy).

Refund requests submitted after the 14-day window will generally not be approved, except where required by applicable law or at TRECAI's sole discretion.

To request a refund, email support@trecai.com from the email address associated with your workspace and include:

• Your company or workspace name
• The billing email used at checkout
• The approximate payment date and amount
• A brief reason for the refund request

We will review eligible requests and process approved refunds through the original payment method when possible. Timing may vary depending on your bank or card issuer.

Unless required by law, the following are typically not refundable:

• Requests made more than 14 days after the charge
• Charges already refunded or credited
• Fees for services consumed in a way that makes a full refund unreasonable (evaluated case by case)
• Third-party fees charged by payment processors, banks, or other providers outside TRECAI's control

Canceling a subscription stops future renewals according to your billing settings and plan terms. Cancellation alone does not automatically issue a refund. If you cancel within the 14-day refund window and want a refund, you must still contact support@trecai.com.

Questions about this policy or an existing refund request can be sent to support@trecai.com.